Social Media & Customer Experience Executive

Social Media & Customer Experience Executive

Location: Northwest England
Salary: £26,000–£32,000 per annum
Working Pattern: Full-time, Monday to Friday
Location: Fully office-based

The Opportunity

We’re looking for a hungry, ambitious and creative individual to join a growing business in Northwest as a Social Media & Customer Experience Executive.

This is a fantastic opportunity for someone who already has a genuine interest in TikTok, Instagram, social media content and live streaming, and who is keen to build a career within social media, marketing and brand growth.

You’ll work closely alongside two experienced Social Media Managers, supporting them with the day-to-day running and growth of the brand across social platforms.

This is a varied role, so no two days will necessarily be the same. Alongside social media and marketing activity, you’ll also gain valuable experience across customer service, sales and general commercial activity, making this an ideal role for someone who wants to learn, develop and progress within a growing business.

Key Responsibilities

• Supporting the Social Media Managers with the day-to-day management of social media channels

• Helping to create engaging content for platforms including TikTok and Instagram

• Supporting with live streams and social media campaigns

• Helping to grow the brand’s social media presence, engagement and following

• Keeping up to date with the latest social media trends, content styles and platform developments

• Assisting with content planning and creative ideas

• Engaging with customers across social media and other channels

• Supporting the wider customer service function

• Assisting with sales enquiries and converting opportunities where appropriate

• Building positive relationships with customers

• Helping with general marketing and commercial activity across the business

• Working closely with the wider team to support the continued growth of the brand

About You

We’re looking for someone who is ambitious, energetic and genuinely passionate about social media.

You may already be working in a junior marketing, social media, customer service or sales position and be looking for your next step, or you may be at the beginning of your career and looking for an opportunity where you can learn and develop.

You’ll ideally have:

• A genuine interest in TikTok, Instagram, social media and content creation

• An understanding of what makes engaging social content

• Confidence communicating with people both online and face-to-face

• Some experience in customer service, sales, marketing or social media

• A commercial and customer-focused mindset

• Excellent communication skills

• A proactive and positive attitude

• The ambition to learn new skills and progress within a growing business

• Plenty of energy, enthusiasm and initiative

Most importantly, we’re looking for someone who is hungry to succeed. 

You don’t need to know everything already. The right attitude, work ethic and passion for social media are just as important as your existing experience.

Why Join?

This is a brilliant opportunity to join a growing business where you’ll be given the opportunity to learn from experienced Social Media Managers, develop your commercial skills and build a career across social media, marketing, sales and customer experience.

If you’re someone who spends your time scrolling TikTok and Instagram thinking “I could do that”, loves keeping up with trends and wants to turn your interest in social media into a genuine career, this could be the perfect opportunity for you.

Salary: £26,000–£32,000 depending on experience.

Based in North West England | Fully office-based | Full-time